Extended Stay America Suites - Richmond - Glen Allen - Short Pump, Glen Allen

This hotel was a mixed bag for me. While the location is super convenient and the price for our two-bedroom suite was fantastic, the overall cleanliness and upkeep weren't up to par. The service was decent, but there were definitely some maintenance issues that took away from the experience.

My stay at this hotel left me quite disappointed. I had high expectations based on past experiences with this brand, but the check-in process was convoluted and the room I received had multiple issues. The decor felt dated and the noise levels were unbearable, impacting my ability to get a good night's sleep. While the staff tried to help, their service didn't seem to match the standards I usually associate with this hotel chain.

My stay at TownePlace Suites had its pros and cons. The location was pleasant and quiet, and I found the rooms spacious, but the noise level was a real issue. While the hotel had a certain charm in its gardens, the cleanliness and organization definitely fell short, affecting my overall experience.

My stay was a mixed bag. The hotel offered a spacious suite with two Queen beds and a sofa bed, which was comfortable and met my needs perfectly. However, the rooms had noticeable wear and maintenance issues that detracted from the experience. Overall, it was a decent value for the price, but there are definitely areas that need some attention.

I had a rather disappointing stay at this hotel that left me feeling let down, especially considering my prior experiences with the brand. The room had various issues, including cleanliness concerns, which detracted from my overall comfort. The staff were initially helpful but their follow-through was lacking. However, I must say the bed was comfortable, and there were some positives amidst the chaos, but I definitely won't be returning.